Posted on: Tuesday 11 May 2021
Last updated: 23 Nov 2022
General Information
Please ensure to visit this page again on the day of your visit to the theatres.
We understand that many customers like to pay for tickets on the door, but in order for us to provide the safest environment possible, please pre-book tickets online wherever possible. Pre-booking closes 30 minutes before the event starts.
You don’t need to collect tickets or print your tickets or confirmation email. All you need to do is have your confirmation email ready on your smart phone or tablet to show on entry to the auditorium. And, to help us reduce contact time further, we would like to request that you also have ready your seat number(s) as you will be asked for these.
Tickets for wheelchair users and carers
It is possible to book wheelchair user seats online. More specific information about booking accessible seats online is in our access guide.
Tickets for customers requiring essential companions
Customers who are not wheelchair users and require a ticket for an essential companion will need to purchase tickets by calling 01246 345 222.
The address of the Winding Wheel Theatre is Holywell Street, Chesterfield, S41 7SA.
Car parks around the theatre and in Chesterfield town centre are open and operating as normal, but please check the Chesterfield Borough Council carparking web pages for the latest updates. Please remember to check the car park opening times before you leave your car.
On arrival at the theatre
Access to the theatre is, as usual, by the main doors and to help us manage the flow of customers, you may be asked to join the queuing area outside the theatre. The area is clearly signposted, and we ask that you socially distance if you do need to wait in the queue.
If you planning to meet someone, please do this outside and in a quiet spot, away from the venue’s main entrance where other customer may be arriving.
Do not enter the theatre if you are experiencing any COVID-19 symptoms.
If you have any questions about these measures, please don’t hesitate to ask our staff at the venue, but where possible, please make enquiries in advance by emailing box.office@chesterfield.gov.uk or by calling the box office on 01246 345 222.
At the theatre, the bar will be serving a small range of soft drinks, snacks, sweets, and ice creams. If seeing a film, don’t forget that there will not be an interval so you will need to buy food and drink before the screening, or you will miss out.
Please respect personal space.
Please use the hand sanitiser, which is available in the main areas of the theatres.
To aid the safe flow of customers around the building we ask that, when possible, you use the facilities before entering the auditorium to avoid additional journeys.
The toilets will be cleaned regularly.
Hand soap will be replenished regularly, we just ask that you please follow current hand washing guidelines after using our facilities. There will be signs detailing these guidelines.
We have placed hand sanitiser dispensers throughout the venues.
On top of our already high cleaning standards, regular and particular attention will be paid to touch points throughout the theatre. The auditorium will be thoroughly cleaned after each event. Please help us by avoiding touching anything unnecessarily and using the bins provided for your rubbish.
Need to know more about accessibility?
Please see our online guide for specific information regarding access. If you have any concerns when using the facilities or accessing the building, please report it to a member of staff.
Last updated: 23 Nov 2022
General Information
Please ensure to visit this page again on the day of your visit to the theatres.
We understand that many customers like to pay for tickets on the door, but in order for us to provide the safest environment possible, please pre-book tickets online wherever possible. Pre-booking closes 30 minutes before the event starts.
You don’t need to collect tickets or print your tickets or confirmation email. All you need to do is have your confirmation email ready on your smart phone or tablet to show on entry to the auditorium. And, to help us reduce contact time further, we would like to request that you also have ready your seat number(s) as you will be asked for these.
Tickets for wheelchair users and carers
It is possible to book wheelchair user seats online. More specific information about booking accessible seats online is in our access guide.
Tickets for customers requiring essential companions
Customers who are not wheelchair users and require a ticket for an essential companion will need to purchase tickets by calling 01246 345 222.
The address of the Winding Wheel Theatre is Holywell Street, Chesterfield, S41 7SA.
Car parks around the theatre and in Chesterfield town centre are open and operating as normal, but please check the Chesterfield Borough Council carparking web pages for the latest updates. Please remember to check the car park opening times before you leave your car.
On arrival at the theatre
Access to the theatre is, as usual, by the main doors and to help us manage the flow of customers, you may be asked to join the queuing area outside the theatre. The area is clearly signposted, and we ask that you socially distance if you do need to wait in the queue.
If you planning to meet someone, please do this outside and in a quiet spot, away from the venue’s main entrance where other customer may be arriving.
Do not enter the theatre if you are experiencing any COVID-19 symptoms.
If you have any questions about these measures, please don’t hesitate to ask our staff at the venue, but where possible, please make enquiries in advance by emailing box.office@chesterfield.gov.uk or by calling the box office on 01246 345 222.
At the theatre, the bar will be serving a small range of soft drinks, snacks, sweets, and ice creams. If seeing a film, don’t forget that there will not be an interval so you will need to buy food and drink before the screening, or you will miss out.
Please respect personal space.
Please use the hand sanitiser, which is available in the main areas of the theatres.
To aid the safe flow of customers around the building we ask that, when possible, you use the facilities before entering the auditorium to avoid additional journeys.
The toilets will be cleaned regularly.
Hand soap will be replenished regularly, we just ask that you please follow current hand washing guidelines after using our facilities. There will be signs detailing these guidelines.
We have placed hand sanitiser dispensers throughout the venues.
On top of our already high cleaning standards, regular and particular attention will be paid to touch points throughout the theatre. The auditorium will be thoroughly cleaned after each event. Please help us by avoiding touching anything unnecessarily and using the bins provided for your rubbish.
Need to know more about accessibility?
Please see our online guide for specific information regarding access. If you have any concerns when using the facilities or accessing the building, please report it to a member of staff.