Booking Terms & Conditions

WAYS TO BOOK
WAYS TO PAY
TICKET DELIVERY
FEES & CHARGES
RESERVATIONS
CONCESSIONS
SPECIAL OFFERS AND DISCOUNTS
REFUNDS, EXCHANGES AND RESALE
ACCESS
CHILDREN
FRIENDS OF THE POMEGRANATE THEATRE
VENUE REGULATIONS


WAYS TO BOOK

Online 24/7

Tickets purchased online through chesterfieldtheatres.co.uk are processed through a company called tickets.com and customers have the option to receive tickets by email to print at home.

In person or by phone Monday-Saturday 9.30am-6pm
Chesterfield Theatres Box Office
Chesterfield Visitor Information Centre
Rykneld Square
Chesterfield
S40 1SB
Tel: 01246 345 222

At the venues
The Pomegranate Theatre and Winding Wheel Theatre Box Offices are open before an event for ticket collection and sales related to that event only. The Pomegranate Theatre Box Office is open one hour before an event begins and the Winding Wheel Theatre Box Office is open one hour before the start of daytime events and from 6pm for evening events.

Hirers and Groups
Please note, productions for some local companies such as community groups and hirers may be pre-sold by the companies themselves. When booking opens at Chesterfield Theatres Box Office, availability may be limited. 

WAYS TO PAY

Credit/debit card
Online, in person or by phone

Cash
In person only

Cheque
In person and only when the performance is more than seven days away. Cheques need to be made payable to Chesterfield Borough Council.

National Theatre Tokens 
Can be used to pay in person and over the phone to purchase tickets for most professional live events at the Pomegranate Theatre or the Winding Wheel Theatre

Chesterfield Theatres Gift Vouchers
Can be used to pay in person and over the phone to purchase tickets to all events taking place at the Pomegranate Theatre and Winding Wheel Theatre when tickets are sold through the Chesterfield Theatres Box Office.

TICKET DELIVERY

Unless otherwise specified, there are three ways to receive your tickets:

- by email to print at home
- by post to a UK address (see Fees and Charges section for cost). This option is available until seven days before the performance date.
- collect from the main Box Office at the Visitor Information Centre or from the theatre Box Office just before the event (see the Ways to Book section for opening times).

FEES & CHARGES

Booking Fee
The Chesterfield Theatres booking fee is £1.20 per ticket and the same fee applies when booking online, over the phone and in person.

Restoration Levy
All ticket prices for Council promoted live productions and professional hires include £1.50 Theatre Restoration Levy per ticket which will help us further improve customer experience at the Pomegranate Theatre and the Winding Wheel.

All ticket prices detailed on chesterfieldtheatres.co.uk and in the Chesterfield Theatres brochure include the Restoration Levy and booking fee where applicable. 

Postage
Postage to a UK address is £1 for up to nine tickets or £2 for 10 or more tickets.

Tickets Exchange Fee
Where tickets can be exchanged a charge of £1.80 per ticket applies. An exchange fee will not apply for tickets that were originally free of charge.

RESERVATIONS

Friends of the Pomegranate Theatre, groups of 20+ and educational establishments including nurseries, schools, colleges and universities may reserve tickets where applicable.

Unless specified when booking, reservations will be removed one calendar month before the show, or if the event has sold out. Reservations that expire will be removed. Customers with reservations for sell-out events will be contacted and given the option to purchase tickets. If the customer cannot be contacted, then the tickets will be put back on sale. 

CONCESSIONS

Where applicable, concessions are available to those under 16, people at or over the national state retirement age and in receipt of state pension, full-time students, active armed forces members, carers in receipt of carers’ allowance, carers credit or carers premium (when accompanying the person registered to care for), and people claiming certain benefits. Please be prepared to provide proof of status. Customers who hold a current Friends of the Pomegranate Theatre Concessionary Membership will be entitled to Friends concessionary prices until the expiry date of their current membership. After that date, membership renewals will be subject to the criteria detailed below.

Concession category

Evidence required

Income based:

  • Income Support
  • Income Based Job Seekers Allowance
  • Council Tax Benefit
  • Housing Benefit
  • Universal Credit with no earned income
  • Universal Credit with housing element 
  • Employment Support Allowance
  • Severe Disablement Allowance
  • Universal Credit no work capability element
  • Full time students

Award letter within the last 12 months from the Department of Work and Pensions.

An entitlement notice from Local Authority/ Council within the last 12 months highlighting a reduced charge owing to any of the benefit entitlements / criteria.

A valid full time student ID card

Age:

  • People at or over the national state retirement age and in receipt of state pension
  • Children and young people under the age of 16
  • Care leavers under the age of 25.

 

Photographic ID, Pension book/ award letter within the last 12 months from the Department of Work and Pensions.

Photographic ID.

Letter / Entitlement Notice from the relevant Local Authority.

Other:

  • Active armed forces members
  • A carer in receipt of carers’ allowance, carers credit or carers premium  (when accompanying the person registered to care for).

 

Photographic armed forces ID card.

Award letter within the last 12 months from the Department of Work and Pensions.


SPECIAL OFFERS AND DISCOUNTS

Unless otherwise specified, offers and discounts:
- apply to full price tickets only
- can only be used once per person, per performance
- cannot be used in conjunction with any other discount, offer or concession
- cannot be used retrospectively

Chesterfield Theatres reserves the right to introduce or withdraw prices or discounts without notice. Please note some offers may not be available through all booking methods. Please also refer to the Refunds, Exchanges and Resale section.

REFUNDS, EXCHANGES AND RESALE

Tickets for events with one performance or screening cannot be refunded or exchanged unless the event is cancelled by the venue.

Tickets for events with more than one performance or screening cannot be refunded unless the event is cancelled by the venue. However, where customers give a minimum of 24 hours’ notice before the show start time, ticket(s) can be exchanged for another seat within the same performance or an alternative performance/screening of the same production/film. An exchange fee will apply to each ticket. Credit will not be given when the replacement ticket(s) is of a lower value. If the replacement ticket is of a higher value then the difference must be paid. It is not possible to exchange one ticket for multiple tickets. Please refer to the Booking Fees and Charges section for further details.

ACCESS

We are committed to giving you a warm welcome and making your visit as comfortable as possible. Please inform the Box Office if you need any assistance.

Wheelchair spaces can be booked online, over the phone or in person. Both venues have designated spaces in the stalls/auditorium for wheelchair users. Wheelchair users must be accompanied by a companion, who will be given one free ticket. Please inform the Box Office when booking if you are a wheelchair user.

For customers with other access needs, we offer one free ticket for essential companions only. This is available when booking in person or over the phone. Please be aware that we will require information about your access needs when a booking is made.

CHILDREN

Children are welcome at the Pomegranate Theatre and Winding Wheel Theatre. Please see individual shows for guidance on age restrictions.

- Children under 16 must be accompanied by an adult
- All children regardless of age, must have a ticket for the performance
- Babies up to one year old can sit on a guardian's knee at no charge and will be issued a free ticket
- Any child aged one year or above will be required to have a paid ticket
- A limited number of booster seats are available at the Pomegranate Theatre on request

FRIENDS OF THE POMEGRANATE THEATRE

Friends of the Pomegranate Theatre is a paid membership scheme to which customers will need to renew their membership every 12 months. Friends tickets can be booked in person or over the phone.

Member benefits include:
- 20% off selected dramas and the annual pantomime at the Pomegranate Theatre
- Special rates for selected live events including ballets and concerts at the Pomegranate Theatre
- 50p off tickets for films at the Pomegranate Theatre which are part of Pomegranate Screenings
- 10% off most satellite broadcasts at the Pomegranate Theatre
- Priority booking for selected events which will be announced via eNewsletter, in the Chesterfield Theatres Brochure and online at www.chesterfieldtheatres.co.uk.
- Reserve tickets for all events at the Pomegranate Theatre and Winding Wheel (see the Reservations section for further details)
- Free parking pass for evening events that have Friends discount and start after 6pm. The free parking passes are valid in Chesterfield Borough Council car parks without a barrier including Holywell Cross.

The price for an annual membership is £15, £10 for a concession and £5 for under 18s. 

If you would like to join as a new member or renew your membership, please contact the Chesterfield Theatres Box Office on 01246 345 222.

Events on which the Friends of the Pomegranate Theatre membership discount is valid can be found in the Chesterfield Theatres Brochure and online at chesterfieldtheatres.co.uk/membership.

VENUE REGULATIONS

All customers must have a valid ticket which will be checked at the door. Please have your ticket ready for inspection.

Chesterfield Theatres reserves the right to:
- refuse admission if customers do not have a valid ticket and customers should keep personal possessions to a minimum.
- conduct security searches, such as bag searches
- refuse admission or request a customer leaves the venue and take action to enforce this
- refuse entry if customers are carrying food or beverages
- refuse to serve customers alcohol if, in our reasonable opinion, we believe they are intoxicated or likely to become intoxicated if we serve them further alcoholic beverages.

Booking Terms & Conditions

WAYS TO BOOK
WAYS TO PAY
TICKET DELIVERY
FEES & CHARGES
RESERVATIONS
CONCESSIONS
SPECIAL OFFERS AND DISCOUNTS
REFUNDS, EXCHANGES AND RESALE
ACCESS
CHILDREN
FRIENDS OF THE POMEGRANATE THEATRE
VENUE REGULATIONS


WAYS TO BOOK

Online 24/7

Tickets purchased online through chesterfieldtheatres.co.uk are processed through a company called tickets.com and customers have the option to receive tickets by email to print at home.

In person or by phone Monday-Saturday 9.30am-6pm
Chesterfield Theatres Box Office
Chesterfield Visitor Information Centre
Rykneld Square
Chesterfield
S40 1SB
Tel: 01246 345 222

At the venues
The Pomegranate Theatre and Winding Wheel Theatre Box Offices are open before an event for ticket collection and sales related to that event only. The Pomegranate Theatre Box Office is open one hour before an event begins and the Winding Wheel Theatre Box Office is open one hour before the start of daytime events and from 6pm for evening events.

Hirers and Groups
Please note, productions for some local companies such as community groups and hirers may be pre-sold by the companies themselves. When booking opens at Chesterfield Theatres Box Office, availability may be limited. 

WAYS TO PAY

Credit/debit card
Online, in person or by phone

Cash
In person only

Cheque
In person and only when the performance is more than seven days away. Cheques need to be made payable to Chesterfield Borough Council.

National Theatre Tokens 
Can be used to pay in person and over the phone to purchase tickets for most professional live events at the Pomegranate Theatre or the Winding Wheel Theatre

Chesterfield Theatres Gift Vouchers
Can be used to pay in person and over the phone to purchase tickets to all events taking place at the Pomegranate Theatre and Winding Wheel Theatre when tickets are sold through the Chesterfield Theatres Box Office.

TICKET DELIVERY

Unless otherwise specified, there are three ways to receive your tickets:

- by email to print at home
- by post to a UK address (see Fees and Charges section for cost). This option is available until seven days before the performance date.
- collect from the main Box Office at the Visitor Information Centre or from the theatre Box Office just before the event (see the Ways to Book section for opening times).

FEES & CHARGES

Booking Fee
The Chesterfield Theatres booking fee is £1.20 per ticket and the same fee applies when booking online, over the phone and in person.

Restoration Levy
All ticket prices for Council promoted live productions and professional hires include £1.50 Theatre Restoration Levy per ticket which will help us further improve customer experience at the Pomegranate Theatre and the Winding Wheel.

All ticket prices detailed on chesterfieldtheatres.co.uk and in the Chesterfield Theatres brochure include the Restoration Levy and booking fee where applicable. 

Postage
Postage to a UK address is £1 for up to nine tickets or £2 for 10 or more tickets.

Tickets Exchange Fee
Where tickets can be exchanged a charge of £1.80 per ticket applies. An exchange fee will not apply for tickets that were originally free of charge.

RESERVATIONS

Friends of the Pomegranate Theatre, groups of 20+ and educational establishments including nurseries, schools, colleges and universities may reserve tickets where applicable.

Unless specified when booking, reservations will be removed one calendar month before the show, or if the event has sold out. Reservations that expire will be removed. Customers with reservations for sell-out events will be contacted and given the option to purchase tickets. If the customer cannot be contacted, then the tickets will be put back on sale. 

CONCESSIONS

Where applicable, concessions are available to those under 16, people at or over the national state retirement age and in receipt of state pension, full-time students, active armed forces members, carers in receipt of carers’ allowance, carers credit or carers premium (when accompanying the person registered to care for), and people claiming certain benefits. Please be prepared to provide proof of status. Customers who hold a current Friends of the Pomegranate Theatre Concessionary Membership will be entitled to Friends concessionary prices until the expiry date of their current membership. After that date, membership renewals will be subject to the criteria detailed below.

Concession category

Evidence required

Income based:

  • Income Support
  • Income Based Job Seekers Allowance
  • Council Tax Benefit
  • Housing Benefit
  • Universal Credit with no earned income
  • Universal Credit with housing element 
  • Employment Support Allowance
  • Severe Disablement Allowance
  • Universal Credit no work capability element
  • Full time students

Award letter within the last 12 months from the Department of Work and Pensions.

An entitlement notice from Local Authority/ Council within the last 12 months highlighting a reduced charge owing to any of the benefit entitlements / criteria.

A valid full time student ID card

Age:

  • People at or over the national state retirement age and in receipt of state pension
  • Children and young people under the age of 16
  • Care leavers under the age of 25.

 

Photographic ID, Pension book/ award letter within the last 12 months from the Department of Work and Pensions.

Photographic ID.

Letter / Entitlement Notice from the relevant Local Authority.

Other:

  • Active armed forces members
  • A carer in receipt of carers’ allowance, carers credit or carers premium  (when accompanying the person registered to care for).

 

Photographic armed forces ID card.

Award letter within the last 12 months from the Department of Work and Pensions.


SPECIAL OFFERS AND DISCOUNTS

Unless otherwise specified, offers and discounts:
- apply to full price tickets only
- can only be used once per person, per performance
- cannot be used in conjunction with any other discount, offer or concession
- cannot be used retrospectively

Chesterfield Theatres reserves the right to introduce or withdraw prices or discounts without notice. Please note some offers may not be available through all booking methods. Please also refer to the Refunds, Exchanges and Resale section.

REFUNDS, EXCHANGES AND RESALE

Tickets for events with one performance or screening cannot be refunded or exchanged unless the event is cancelled by the venue.

Tickets for events with more than one performance or screening cannot be refunded unless the event is cancelled by the venue. However, where customers give a minimum of 24 hours’ notice before the show start time, ticket(s) can be exchanged for another seat within the same performance or an alternative performance/screening of the same production/film. An exchange fee will apply to each ticket. Credit will not be given when the replacement ticket(s) is of a lower value. If the replacement ticket is of a higher value then the difference must be paid. It is not possible to exchange one ticket for multiple tickets. Please refer to the Booking Fees and Charges section for further details.

ACCESS

We are committed to giving you a warm welcome and making your visit as comfortable as possible. Please inform the Box Office if you need any assistance.

Wheelchair spaces can be booked online, over the phone or in person. Both venues have designated spaces in the stalls/auditorium for wheelchair users. Wheelchair users must be accompanied by a companion, who will be given one free ticket. Please inform the Box Office when booking if you are a wheelchair user.

For customers with other access needs, we offer one free ticket for essential companions only. This is available when booking in person or over the phone. Please be aware that we will require information about your access needs when a booking is made.

CHILDREN

Children are welcome at the Pomegranate Theatre and Winding Wheel Theatre. Please see individual shows for guidance on age restrictions.

- Children under 16 must be accompanied by an adult
- All children regardless of age, must have a ticket for the performance
- Babies up to one year old can sit on a guardian's knee at no charge and will be issued a free ticket
- Any child aged one year or above will be required to have a paid ticket
- A limited number of booster seats are available at the Pomegranate Theatre on request

FRIENDS OF THE POMEGRANATE THEATRE

Friends of the Pomegranate Theatre is a paid membership scheme to which customers will need to renew their membership every 12 months. Friends tickets can be booked in person or over the phone.

Member benefits include:
- 20% off selected dramas and the annual pantomime at the Pomegranate Theatre
- Special rates for selected live events including ballets and concerts at the Pomegranate Theatre
- 50p off tickets for films at the Pomegranate Theatre which are part of Pomegranate Screenings
- 10% off most satellite broadcasts at the Pomegranate Theatre
- Priority booking for selected events which will be announced via eNewsletter, in the Chesterfield Theatres Brochure and online at www.chesterfieldtheatres.co.uk.
- Reserve tickets for all events at the Pomegranate Theatre and Winding Wheel (see the Reservations section for further details)
- Free parking pass for evening events that have Friends discount and start after 6pm. The free parking passes are valid in Chesterfield Borough Council car parks without a barrier including Holywell Cross.

The price for an annual membership is £15, £10 for a concession and £5 for under 18s. 

If you would like to join as a new member or renew your membership, please contact the Chesterfield Theatres Box Office on 01246 345 222.

Events on which the Friends of the Pomegranate Theatre membership discount is valid can be found in the Chesterfield Theatres Brochure and online at chesterfieldtheatres.co.uk/membership.

VENUE REGULATIONS

All customers must have a valid ticket which will be checked at the door. Please have your ticket ready for inspection.

Chesterfield Theatres reserves the right to:
- refuse admission if customers do not have a valid ticket and customers should keep personal possessions to a minimum.
- conduct security searches, such as bag searches
- refuse admission or request a customer leaves the venue and take action to enforce this
- refuse entry if customers are carrying food or beverages
- refuse to serve customers alcohol if, in our reasonable opinion, we believe they are intoxicated or likely to become intoxicated if we serve them further alcoholic beverages.